Website Success Associate - Indonesia

Why work for DreamHost?

We help people own their digital presence. It's not just wishful thinking. It's our noble cause — an idea that drives everything we do.
When you put your dreams online—your words, your photos, your creations—you shouldn't have to worry about your service provider mining that data for marketing purposes. Those are your dreams — not ours! DreamHost's open platform gives you the power to share your data and the freedom to control how it's used.

Working for DreamHost you can be a steward of your own career. We invest in our people, we promote from within the organization when possible and we offer extensive training to aid in your success. In this role, we provide a computer and offer the flexibility to work from home. We are proud to be a US employer with a fantastic culture and the ability to offer so much to our team members.

Benefits Offered

• Competitive salary

• Worktango team member recognition

• Udemy online learning courses

• Opportunities for profit-sharing bonuses

• Fun monthly events

• Opportunities for growth

• Laid-back atmosphere

Overview

We are looking for a skilled Website Success Associate to join our team and help ensure all of our customers are quickly and easily able to find success online. The ideal candidate will have experience in WordPress, have excellent customer service skills and have a good general understanding of website design basics. Responsibilities include building sites for customers using DreamHost's site builder products. 

Responsibilities:

• Responsible for building basic customer sites using the DreamHost  site builder tools

• Responsible for providing feedback about site builder software and processes.

• Maintain open communication with Technical Support team leaders in order to create proactive solutions for common issues or trends

• Use quick thinking and keen troubleshooting skills to analyze and resolve customer issues via internal ticket system

• Answer customer questions by applying knowledge of WordPress, DreamHost's site builder software and internal policies and procedures

• Escalate complex problems to appropriate staff member or department

• Help customers identify and resolve issues with DreamHost’s site builder products

• Ability to quickly and repeatedly deliver production-quality sites that serve the customer’s focus and further their success

• Ability to work autonomously in diverse, fast-paced virtual team environments

• Ability to clearly communicate with peers, supervisors, and with customers who may be lacking in technical skills

• A commitment to quality and a meticulous approach (follow directions?)

• Customer service focused, able to maintain patience with potentially trying customers

• Good judgment and decision-making skills

• Strong analytical and problem-solving skills

• Basic understanding of Web Hosting

• Basic understanding of WordPress

• Basic familiarity with Linux command-line

• Ability to manage and deliver on multiple builds concurrently

• Ability to type 45+ WPM